Return Policy

McCall Pet Outfitters offers a thirty day return or exchange policy on most products in the store. There are no returns on sale or clearance items. Items must be returned in a new and saleable condition with all original packaging included. No returns on used or soiled items such as collars, leads, harnesses, clothing, boots, beds, pads, kennels, or crates unless they are defective. Used clippers and other electronics must be returned to the manufacturer unless in a new and unused condition. West Paw, Lupine, and several other manufacturers offer simple online forms for their guaranteed products that last beyond our thirty day policy.

Most dog and cat food companies offer a thirty day money back guarantee on their foods for any reason.  However, due to the current COVID concerns, we are not currently accepting returns on opened bags of food.  Please call (208) 634-3440 or e-mail us at for information on how to receive your refund or replacement if a food purchase is not working for your pet.